Customer’s-Eye ReportYour three actions, in order
Harbour & Hearth Plumbing. Tick each one off. Run the report again in a few weeks to see what changed.
- Action 1
Get onto the map when customers search nearby
Do this: Open your Google Business Profile and check your main category, services, opening hours and photos are all filled in.
Why: A customer scrolling the map on their phone meets those businesses before they meet you.
Check it worked: Run this report again in a few weeks. It repeats the same searches, so you can compare.
- Action 2
Make your phone number tap-to-call
Do this: Ask whoever looks after your site to make the number a tap-to-call link in the header (a tel: link).
Why: A customer on a phone has to copy or remember your number instead of tapping it.
Check it worked: Open your site on your own phone and tap the number.
- Action 3
Show your good reviews on your website
Do this: Put your Google rating and three real reviews near the top of your home page.
Why: Your best proof is on Google but not where a customer decides on your own site.
Check it worked: Open your home page on a phone and look for the rating without scrolling far.
Based on a sample of 5 Google searches on a phone around Perth, Perth and Kinross, 2 Nov 2026, and a read of the home pages. A sample, not a ranking across the whole town. Every point links to its evidence in the report.