Customer’s-Eye Report
Customer's-Eye Report · example

Harbour & Hearth Plumbing

Perth, Perth and KinrossCollected 2 Nov 2026Mobile phone searchesHow this was measured
1 · The most useful thing we foundConfirmed observation

Someone searching “emergency plumber Perth” on a phone sees Tay Valley Heating, Fair City Plumbers and Kinross Bathrooms first. You are not in the 3 listings we sampled.

What this means for you

A customer scrolling the map on their phone meets those businesses before they meet you.

One sampled search on a phone around Perth, Perth and Kinross, 2 Nov 2026. A sample, not a ranking across the town.

2 of 5sampled searches where you were on the map.
The most visible rival: 5 of 5.
Evidence (13)
  • Google listing details, 2 Nov 2026 (demo data)
  • Google Maps search “Harbour & Hearth Plumbing Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google listing details, 2 Nov 2026 (DataForSEO)
  • Website check of https://tayvalley.example/, 2 Nov 2026 (demo data)
  • Google listing details, 2 Nov 2026 (DataForSEO)
  • Website check of https://faircityplumbers.example/, 2 Nov 2026 (demo data)
  • Google listing details, 2 Nov 2026 (DataForSEO)
  • Website check of https://kinrossbath.example/, 2 Nov 2026 (demo data)
  • Google Maps search “plumber Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google Maps search “plumber near me”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google Maps search “emergency plumber Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google Maps search “best plumber Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google Maps search “boiler servicing Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)

emergency plumber Perth

  1. Number 1: Tay Valley Heating & PlumbingRated 4.6 from 160 reviews
  2. Number 2: Fair City PlumbersRated 4.4 from 64 reviews
  3. Number 3: Kinross Bathrooms & PlumbingRated 4.1 from 22 reviews
  4. –
    Harbour & Hearth PlumbingNot in the 3 listings we sampled
    You
Sample of 5 searches.
What a customer sees when they search “emergency plumber Perth” on a phone. Urgent searches: someone who needs help now. Sampled around Perth, Perth and Kinross, 2026-11-02. The order, names and ratings are the real sample; the map behind them is only an illustration.
If you only do one thing

Get onto the map when customers search nearby

Open your Google Business Profile and check your main category, services, opening hours and photos are all filled in.

A customer scrolling the map on their phone meets those businesses before they meet you.

See all 3, in order

Want more detail? The full briefing adds themes from written customer reviews and a few more sampled searches. Ask for the full briefing.
How you compare

You and your closest competitors

Chosen because they showed up in the same searches and do the same main job. See every search side by side.

Google ratingfrom public reviews

Harbour & Hearth PlumbingYou
4.8112 reviews
Tay Valley Heating & Plumbi…
4.6160 reviews
Fair City Plumbers
4.464 reviews
Kinross Bathrooms & Plumbing
4.122 reviews
Websites on a phone, and why these rivals

On their website, on a phonechecked 2 Nov

CheckHarbour & Heart…Tay Valley Heat…Fair City Plumb…Kinross Bathroo…
Tap-to-call number
Enquiry form or booking
Reviews shown
Trust signalsGas Safe registered, InsuredCheckatrade
Mobile speed468174

Why these competitors

Tay Valley Heating & Plumbing · Appeared in 5 of the 5 searches we sampled (best position 1); same main category (Plumber); 0.7 km from you.

Fair City Plumbers · Appeared in 5 of the 5 searches we sampled (best position 2); same main category (Plumber); 1.1 km from you.

Kinross Bathrooms & Plumbing · Appeared in 5 of the 5 searches we sampled (best position 3); category: Bathroom fitter; 18.3 km from you.

What we'd improve first

Three things, in order

Ranked by how much each could matter and how sure we are. The evidence does not show a need to replace the website. The improvements above can be made to the existing site.

Confirmed observationGoogle and local visibility

Get onto the map when customers search nearby

In 5 Google Maps searches sampled around Perth, Perth and Kinross (mobile, 2026-11-02), Harbour & Hearth Plumbing appeared in 2 and Tay Valley Heating & Plumbing in 5. This is a sample from one search point, on a phone, on the date shown, not a ranking across the whole town.

What this means for you

A customer scrolling the map on their phone meets those businesses before they meet you.

Start hereOpen your Google Business Profile and check your main category, services, opening hours and photos are all filled in.

We measured this.

Evidence (7)
  • Google Maps search “plumber Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google Maps search “plumber near me”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google Maps search “emergency plumber Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google Maps search “best plumber Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google Maps search “boiler servicing Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google listing details, 2 Nov 2026 (demo data)
  • Google Maps search “Harbour & Hearth Plumbing Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
Confirmed observationWebsite improvements

Make your phone number tap-to-call

Harbour & Hearth Plumbing's home page shows a phone number (01738000101) but it is plain text, so a phone user cannot tap it to call. Tay Valley Heating & Plumbing and Fair City Plumbers offer tap-to-call on the home page.

What this means for you

A customer on a phone has to copy or remember your number instead of tapping it.

Start hereAsk whoever looks after your site to make the number a tap-to-call link in the header (a tel: link).

We measured this.

Evidence (3)
  • Website check of https://harbourhearth.example/, 2 Nov 2026 (demo data)
  • Website check of https://tayvalley.example/, 2 Nov 2026 (demo data)
  • Website check of https://faircityplumbers.example/, 2 Nov 2026 (demo data)
Plausible opportunityWebsite improvements

Show your good reviews on your website

Harbour & Hearth Plumbing has 4.8 from 112 Google reviews, but we found no reviews, testimonials or rating on the home page.

What this means for you

Your best proof is on Google but not where a customer decides on your own site.

Start herePut your Google rating and three real reviews near the top of your home page.

Likely, but an inference.

Evidence (3)
  • Website check of https://harbourhearth.example/, 2 Nov 2026 (demo data)
  • Google listing details, 2 Nov 2026 (demo data)
  • Google Maps search “Harbour & Hearth Plumbing Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
Printable checklistSee the plan in full
Already working
  • Your customers rate you highly Harbour & Hearth Plumbing: 4.8 from 112 Google reviews, against 4.6 (Tay Valley Heating & Plumbing), 4.4 (Fair City Plumbers), 4.1 (Kinross Bathrooms & Plumbing).
See what better could look like

A website concept built from your own details

Your site may not need replacing. These concepts only illustrate the improvements above, in three directions.

Show the three phone concepts
Trust & CredibilityLeads with proof: your rating, credentials and real reviews, in a calm, reassuring layout.
Enquiries & BookingsBuilt around the next action: a big call button, a quote request and clear services.
Premium PositioningQuiet, editorial typography and generous space that lets the quality of the work speak.
  • Your name
  • Your phone number
  • Your 4.8 Google rating
  • Services from your own site
  • Review quotes: none held, none shown
  • Credentials: none shown, none assumed

Concepts only: built from public information, with nothing invented. Reviews appear only if we hold the real wording.

View the directions full size

Based on 5 Google searches on a phone around Perth, Perth and Kinross and a read of 3 home pages. Not measured: who a customer would choose, how many people search, your own enquiries. What we looked at, and what we did not.

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