Customer’s-Eye Report
Customer's-Eye Report · example

Harbour & Hearth Plumbing

Perth, Perth and KinrossCollected 2 Nov 2026Mobile phone searchesHow this was measured
Preview 3 · Opportunity snapshot

The three biggest opportunities

Read in under a minute. Each one shows what we saw, what it means for you and where to start.

Get onto the map when customers search nearby

Confirmed observation

What we saw

In 5 Google Maps searches sampled around Perth, Perth and Kinross (mobile, 2026-11-02), Harbour & Hearth Plumbing appeared in 2 and Tay Valley Heating & Plumbing in 5. This is a sample from one search point, on a phone, on the date shown, not a ranking across the whole town.

What this means for you

A customer scrolling the map on their phone meets those businesses before they meet you.

Start here

Open your Google Business Profile and check your main category, services, opening hours and photos are all filled in.

We measured this.

Evidence (7)
  • Google Maps search “plumber Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google Maps search “plumber near me”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google Maps search “emergency plumber Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google Maps search “best plumber Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google Maps search “boiler servicing Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google listing details, 2 Nov 2026 (demo data)
  • Google Maps search “Harbour & Hearth Plumbing Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
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Make your phone number tap-to-call

Confirmed observation

What we saw

Harbour & Hearth Plumbing's home page shows a phone number (01738000101) but it is plain text, so a phone user cannot tap it to call. Tay Valley Heating & Plumbing and Fair City Plumbers offer tap-to-call on the home page.

What this means for you

A customer on a phone has to copy or remember your number instead of tapping it.

Start here

Ask whoever looks after your site to make the number a tap-to-call link in the header (a tel: link).

We measured this.

Evidence (3)
  • Website check of https://harbourhearth.example/, 2 Nov 2026 (demo data)
  • Website check of https://tayvalley.example/, 2 Nov 2026 (demo data)
  • Website check of https://faircityplumbers.example/, 2 Nov 2026 (demo data)
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Show your good reviews on your website

Plausible opportunity

What we saw

Harbour & Hearth Plumbing has 4.8 from 112 Google reviews, but we found no reviews, testimonials or rating on the home page.

What this means for you

Your best proof is on Google but not where a customer decides on your own site.

Start here

Put your Google rating and three real reviews near the top of your home page.

Likely, but an inference.

Evidence (3)
  • Website check of https://harbourhearth.example/, 2 Nov 2026 (demo data)
  • Google listing details, 2 Nov 2026 (demo data)
  • Google Maps search “Harbour & Hearth Plumbing Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
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Already working well

Keep doing this

Your customers rate you highly

Harbour & Hearth Plumbing: 4.8 from 112 Google reviews, against 4.6 (Tay Valley Heating & Plumbing), 4.4 (Fair City Plumbers), 4.1 (Kinross Bathrooms & Plumbing).

Evidence (8)
  • Google listing details, 2 Nov 2026 (demo data)
  • Google Maps search “Harbour & Hearth Plumbing Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google listing details, 2 Nov 2026 (DataForSEO)
  • Website check of https://tayvalley.example/, 2 Nov 2026 (demo data)
  • Google listing details, 2 Nov 2026 (DataForSEO)
  • Website check of https://faircityplumbers.example/, 2 Nov 2026 (demo data)
  • Google listing details, 2 Nov 2026 (DataForSEO)
  • Website check of https://kinrossbath.example/, 2 Nov 2026 (demo data)
Open questions

Needs your confirmation, or more information

Competitors show credentials that your home page does not mention

Requires confirmation

Competitor home pages mention Gas Safe registered, Insured and Checkatrade. We did not see any credentials or accreditations on Harbour & Hearth Plumbing's home page.

Competitors advertise urgent or out-of-hours help; your home page does not

Requires confirmation

Tay Valley Heating & Plumbing and Fair City Plumbers mention emergency or 24-hour call-outs on the home page. Harbour & Hearth Plumbing's home page does not.

Competitors list services your home page does not name

Requires confirmation

Competitor sites name “emergency plumbing” and “boiler repair”; Harbour & Hearth Plumbing's home page does not use those words. We cannot tell whether you offer them.

Based on 5 Google searches on a phone around Perth, Perth and Kinross and a read of 3 home pages. Not measured: who a customer would choose, how many people search, your own enquiries. What we looked at, and what we did not.