Customer’s-Eye Report
Customer's-Eye Report · example

Harbour & Hearth Plumbing

Perth, Perth and KinrossCollected 2 Nov 2026Mobile phone searchesHow this was measured
Preview 1 · The customer's-eye comparison

4 businesses, as a customer would see them

Same searches, same phone, same moment. These are observable differences, not a prediction of who a customer would choose.

What a customer seeschoose a search

plumber Perth

  1. Number 1: Tay Valley Heating & PlumbingRated 4.6 from 160 reviews
  2. Number 2: Fair City PlumbersRated 4.4 from 64 reviews
  3. Number 3: Scone Garden CentreRated 4.3 from 400 reviews
  4. Number 4: Kinross Bathrooms & PlumbingRated 4.1 from 22 reviews
  5. –
    Harbour & Hearth PlumbingNot in the 4 listings we sampled
    You
Sample of 5 searches.
What a customer sees when they search “plumber Perth” on a phone. The plain search most local customers start with. Sampled around Perth, Perth and Kinross, 2026-11-02. The order, names and ratings are the real sample; the map behind them is only an illustration.

You: not in the 4 listings we sampled.

plumber near me

  1. Number 1: Tay Valley Heating & PlumbingRated 4.6 from 160 reviews
  2. Number 2: Fair City PlumbersRated 4.4 from 64 reviews
  3. Number 3: Kinross Bathrooms & PlumbingRated 4.1 from 22 reviews
  4. Number 4: Harbour & Hearth PlumbingRated 4.8 from 112 reviews
    You
Sample of 5 searches.
What a customer sees when they search “plumber near me” on a phone. Phone searches from someone nearby; Google chooses results by where they are. Sampled around Perth, Perth and Kinross, 2026-11-02. The order, names and ratings are the real sample; the map behind them is only an illustration.

You: fourth in this sample.

emergency plumber Perth

  1. Number 1: Tay Valley Heating & PlumbingRated 4.6 from 160 reviews
  2. Number 2: Fair City PlumbersRated 4.4 from 64 reviews
  3. Number 3: Kinross Bathrooms & PlumbingRated 4.1 from 22 reviews
  4. –
    Harbour & Hearth PlumbingNot in the 3 listings we sampled
    You
Sample of 5 searches.
What a customer sees when they search “emergency plumber Perth” on a phone. Urgent searches: someone who needs help now. Sampled around Perth, Perth and Kinross, 2026-11-02. The order, names and ratings are the real sample; the map behind them is only an illustration.

You: not in the 3 listings we sampled.

best plumber Perth

  1. Number 1: Tay Valley Heating & PlumbingRated 4.6 from 160 reviews
  2. Number 2: Harbour & Hearth PlumbingRated 4.8 from 112 reviews
    You
  3. Number 3: Fair City PlumbersRated 4.4 from 64 reviews
  4. Number 4: Kinross Bathrooms & PlumbingRated 4.1 from 22 reviews
Sample of 5 searches.
What a customer sees when they search “best plumber Perth” on a phone. Comparison searches: someone weighing up reviews and ratings. Sampled around Perth, Perth and Kinross, 2026-11-02. The order, names and ratings are the real sample; the map behind them is only an illustration.

You: second in this sample.

boiler servicing Perth

  1. Number 1: Tay Valley Heating & PlumbingRated 4.6 from 160 reviews
  2. Number 2: Fair City PlumbersRated 4.4 from 64 reviews
  3. Number 3: Scone Garden CentreRated 4.3 from 400 reviews
  4. Number 4: Kinross Bathrooms & PlumbingRated 4.1 from 22 reviews
  5. –
    Harbour & Hearth PlumbingNot in the 4 listings we sampled
    You
Sample of 5 searches.
What a customer sees when they search “boiler servicing Perth” on a phone. A service advertised on the business's own website (“boiler servicing”). Sampled around Perth, Perth and Kinross, 2026-11-02. The order, names and ratings are the real sample; the map behind them is only an illustration.

You: not in the 4 listings we sampled.

Harbour & Hearth Plumbing You

Plumber

4.8
112 Google reviews
  • Seen in sampled searches2 of 5
  • Best map position#2
  • Tap-to-call number
  • Enquiry form or booking
  • Reviews on the website
  • Trust signals
  • Mobile speed46
Evidence (2)
  • Google listing details, 2 Nov 2026 (demo data)
  • Google Maps search “Harbour & Hearth Plumbing Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)

Tay Valley Heating & Plumbing

Plumber · 0.7 km away

4.6
160 Google reviews
  • Seen in sampled searches5 of 5
  • Best map position#1
  • Tap-to-call number
  • Enquiry form or bookingForm
  • Reviews on the website
  • Trust signalsGas Safe registered, Insured, Free quotes
  • Mobile speed81
Evidence (2)
  • Google listing details, 2 Nov 2026 (DataForSEO)
  • Website check of https://tayvalley.example/, 2 Nov 2026 (demo data)

Fair City Plumbers

Plumber · 1.1 km away

4.4
64 Google reviews
  • Seen in sampled searches5 of 5
  • Best map position#2
  • Tap-to-call number
  • Enquiry form or bookingBooking
  • Reviews on the website
  • Trust signalsCheckatrade
  • Mobile speed74
Evidence (2)
  • Google listing details, 2 Nov 2026 (DataForSEO)
  • Website check of https://faircityplumbers.example/, 2 Nov 2026 (demo data)

Kinross Bathrooms & Plumbing

Bathroom fitter · 18.3 km away

4.1
22 Google reviews
  • Seen in sampled searches5 of 5
  • Best map position#3
  • Tap-to-call numberWebsite could not be reached
  • Enquiry form or booking
  • Reviews on the website
  • Trust signals
  • Mobile speed
Evidence (2)
  • Google listing details, 2 Nov 2026 (DataForSEO)
  • Website check of https://kinrossbath.example/, 2 Nov 2026 (demo data)

Why these competitors

Tay Valley Heating & Plumbing · Appeared in 5 of the 5 searches we sampled (best position 1); same main category (Plumber); 0.7 km from you.

Fair City Plumbers · Appeared in 5 of the 5 searches we sampled (best position 2); same main category (Plumber); 1.1 km from you.

Kinross Bathrooms & Plumbing · Appeared in 5 of the 5 searches we sampled (best position 3); category: Bathroom fitter; 18.3 km from you.

The searches behind this

Where each business appeared

Sampled from Perth, Perth and Kinross on a mobile phone, 2 Nov 2026. Positions describe this sample only. They are not a ranking across the whole town.

Seen in sampled local searchesmobile phone

Position of each business in Google Maps results for the sampled searches
SearchYouHarbour & Hearth…Tay Valley Heatin…Fair City PlumbersKinross Bathrooms…
“plumber Perth”The plain search most local customers start with.
–
#1
#2
#4
“plumber near me”Phone searches from someone nearby; Google chooses results by where they are.
#4
#1
#2
#3
“emergency plumber Perth”Urgent searches: someone who needs help now.
–
#1
#2
#3
“best plumber Perth”Comparison searches: someone weighing up reviews and ratings.
#2
#1
#3
#4
“boiler servicing Perth”A service advertised on the business's own website (“boiler servicing”).
–
#1
#2
#4
Seen in2 of 55 of 55 of 55 of 5

Top 3Lower downNot in the results we sampled

In the ordinary web resultsposition, and whether the map pack showed them

SearchHarbour & Hearth…Tay Valley Heatin…Fair City PlumbersKinross Bathrooms…
“plumber Perth”#5#2 Map pack#4 Map packNot in results
“plumber near me”Not in results#1 Map pack#3 Map packNot in results Map pack
“emergency plumber Perth”Not in results#1 Map pack#3 Map packNot in results Map pack
“best plumber Perth”#5 Map pack#2 Map pack#4 Map packNot in results
“boiler servicing Perth”#5#2 Map pack#4 Map packNot in results
Evidence (10)
  • Google Maps search “plumber Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google results for “plumber Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google Maps search “plumber near me”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google results for “plumber near me”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google Maps search “emergency plumber Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google results for “emergency plumber Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google Maps search “best plumber Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google results for “best plumber Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google Maps search “boiler servicing Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)
  • Google results for “boiler servicing Perth”, mobile, Perth, Perth and Kinross, 2 Nov 2026 (demo data)

Review wording was not collected for this free report, so common themes are not shown. Ratings and review counts are from each Google listing.

Now, what to do about it.

Three things, in order, with the first step for each.

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